Diligent Commerce & LogicSpot are now Unified.
Ecommerce platform & partner selection
Thoughtful ecommerce platform and partner selection is essential for businesses aiming to thrive in the competitive online marketplace. At Unified, we specialise in guiding businesses through the critical process of choosing the right ecommerce platform and partners
How to choose an ecommerce platform or partner?
We understand choosing the right ecommerce platform and technology partners is integral to your success. If done right, it can offer:
Enhanced customer experience. The right ecommerce platform provides intuitive navigation, a seamless checkout process and intelligent product recommendations, leading to higher customer satisfaction, and in turn, better conversion rates and loyal customers.
Scalability. A suitable tech stack grows with your business, capable of supporting increased traffic, product range or global expansion without compromising performance.
Improved operational efficiency. Well-integrated systems streamline your operations, reducing manual work, minimising errors and allowing for optimised ongoing processes.
Competitive advantage Advanced features can set your online store apart from competitors, attracting and retaining customers.
We are Unified: your ecommerce platform and partner experts
As a full-service ecommerce agency, Unified offers unique advantages in guiding your platform and partner selection process:
Extensive experience. Our team has worked with a wide range of ecommerce platforms and partners, giving us first-hand knowledge of their strengths and limitations, enabling us to accurately recommend the best options for you.
Vendor-neutral approach. We provide unbiased recommendations based solely on your business needs, not on partnerships. While we do have partners of choice, these relationships are built of years of experience and successful relationships.
Holistic perspective. Our expertise spans the entire ecommerce ecosystem, allowing us to consider how platform and partner choices impact all aspects of your business, now and in the future.
Ongoing support. We don't just help you select a platform and partners; we offer continued support to ensure successful implementation, optimisation and future strategic development.
Our approach to ecommerce platform selection
We employ a comprehensive approach to help you select the ideal ecommerce provider.
Site audits
We begin by thoroughly analysing your current operations, future goals, and specific requirements. This includes evaluating your product catalogue, existing systems and target markets.
Ecommerce platform comparison
Our expert team regularly conducts platform comparisons, taking into account factors such as:
Scalability and performance
Customisation capabilities
Mobile responsiveness
SEO features
Security measures
Integration options
We match our knowledge with your requirements and create a shortlist of ideal platforms, with rationale.
Cost-benefit analysis
We provide a breakdown of costs associated with each platform, including licensing fees, development costs, and ongoing maintenance expenses.
Future-Proofing: Our recommendations take into account your long-term strategy, ensuring the chosen platform can adapt to and support your evolving needs.
Ecommerce partner selection
Selecting the right technology partners is equally fundamental to your ecommerce success. Unified assists you in identifying and vetting potential partners across various services, including:
Marketing and analytics. We recommend tools and other partners that can boost your online visibility and provide actionable insights.
Payment gateways. We help you choose secure and reliable payment processors that offer competitive rates and support multiple currencies.
Shipping and fulfilment. Our team identifies logistics partners that can efficiently handle your order volumes and delivery requirements.
Customer support. We assist in selecting customer service solutions that align with your brand voice and support channels.
PIM solution. Implementing a PIM can make a difference if you’re dealing with a large product set or trialling new markets.
All of the chosen partners will of course integrate seamlessly with your recommended or chosen ecommerce platform.
Our ecommerce platform and partner selection process
Discovery workshop: We begin with a comprehensive workshop to understand your goals, challenges, and technical requirements.
Research and analysis: Our team conducts thorough research on suitable platforms and partners, analysing their features, performance, and user feedback – offering the best in digital transformation.
Presentation of options: We present you with a curated list of the best ecommerce platform and partner options, detailing the pros and cons of each.
Decision support: We guide you through the decision-making process, answering questions and providing additional information as needed.
Implementation planning: Once decisions are made, we create a detailed roadmap for platform migration or setup and partner onboarding.
Getting started with Unified
By leveraging our consultancy and growth services, you'll gain access to our wealth of knowledge in ecommerce platform selection and partner evaluation.
From conducting thorough site audits to developing comprehensive ecommerce roadmaps, we're committed to guiding you through every step of your digital transformation journey.
Ready to elevate your ecommerce operations with the right platform and partners? Contact our team to schedule a consultation; we'll discuss your specific needs and outline how partnering with us could help grow your business.
Give us a call, jump on a chat or come by our office in London. Our door is always open.