Diligent Commerce & LogicSpot are now Unified.
As ecommerce brands gain momentum, strategic expansion becomes imperative. Our discovery workshops encompass operations optimisation, customer experience enhancements and competitive analysis in order to uncover fresh ideas and insights for your ecommerce experience. We run the workshops intensive and collaborative sessions between our consultancy team and our clients' ecommerce teams. We can tailor the session dependent on whether you're looking to identify opportunities, confront challenges, or devise strategic approaches for new product or campaign launches. Through structured processes like defining objectives, assessing current performance, identifying pain points, understanding the customer journey, collaborative problem-solving, crafting action plans, and continuous evaluation, discovery workshops provide a compass for eCommerce businesses to navigate toward efficient and profitable scaling strategies, ensuring they remain ahead of the ever-evolving eCommerce landscape.
User interviews
Surveys
Heatmaps
Usability testing
Our consultancy team will work closely with your business to understand the best methods of user research for your unique requirements. This may consist of qualitative user interviews and surveys, or more quantitive methods such as heatmaps. We'll produce an in-depth report on our recommendations based on our findings.
Product & pricing analysis
SEO competitor analysis
Email marketing competitor analysis
Social media competitor analysis
Our customer research service offers invaluable insights into your ecommerce business's market position and competitive landscape. By conducting a comprehensive competitive analysis, you will gain clarity on areas of strength and improvement, allowing you to set benchmarks and refine your brand positioning strategically. Understanding market dynamics enables you to identify gaps, stand out from competitors, and capitalise on emerging trends. Additionally, analyzing competitor strengths and weaknesses empowers you to optimise strategies, saving time and gaining a competitive edge in the marketplace.
Give us a call, jump on a chat or come by our office in London. Our door is always open.