Diligent Commerce & LogicSpot are now Unified.
CRM
At Unified, we recognise the importance of customer relationship management (CRM) as a foundation for successful ecommerce businesses. Our robust CRM agency services revolve around delivering a strategy that helps you understand your customers better, personalise their experiences, and drive long-term loyalty.
We are Unified: your CRM agency
The right CRM agency can turn your customer relationship management into a strategic asset that increases customer lifetime value (LTV), strengthens brand loyalty, and transforms your business. Whether through email marketing, SMS, or direct mail, Unified’s CRM solutions help brands connect with their customers in meaningful, impactful ways.
Let us help you elevate your CRM approach to achieve measurable growth and deliver exceptional customer experiences.
Our CRM agency solutions include:
Why choose us as your CRM agency?
At Unified, we believe CRM is more than just a tool; it’s a powerful growth enabler that drives customer engagement, strengthens brand loyalty, and delivers measurable business results.
By leveraging data-driven insights and personalised communication strategies, CRM becomes the backbone of a business’s ability to foster meaningful customer relationships.
Custom strategies
No two businesses are alike, which is why Unified designs tailored CRM solutions that align with your unique goals. Whether you’re focused on acquisition, retention, or reactivation, we’ll create a plan that works for you.
Comprehensive service
From initial audits to ongoing optimisations, Unified covers every aspect of CRM. We ensure your strategy evolves alongside your business, keeping you ahead of the competition.
Expertise across platforms
Unified works with leading CRM and ESP platforms, including Klaviyo, Salesforce, HubSpot, and others. Our expertise ensures that your tools are configured to deliver maximum ROI, no matter which platform you choose.
Data-driven success
We focus on key performance indicators (KPIs) such as customer retention, engagement rates, and revenue per customer to measure success. By setting SMART objectives and benchmarking performance, we ensure your CRM strategy delivers tangible results.
We partner with the best in the industry
Give us a call, jump on a chat or come by our office in London. Our door is always open.