Four qualities define the support we offer - transparent, collaborative, progressive and available. In fact, our ecommerce clients typically see us as an integrated extension of their team.

With Unified, you always know what stage a project is at; if something urgent comes up, we provide support 24/7. We never recommend anything we don’t believe suits your ecommerce business in the long term.

Customer Support

  • 24x7 support

  • Content population - Go-live and ongoing

  • Security scanning

  • Site speed monitoring

Our clients’ ecommerce websites have global reach and must be available all day, every day. That’s why we provide 24/7 support. We track and monitor sites on-site and remotely and react accordingly - whether it’s a proactive scale and contingency planning or reactive responses. We also offer security scanning, site speed monitoring, content population, ongoing maintenance, and much more.

Long-term Services

  • Ongoing maintenance

  • Site monitoring

  • Service Level Agreements

Many of our clients have been with us for many years thanks to both the exceptional technical support we provide and the level of personal care they receive. A watertight SLA guarantees all, so sit back and watch your team get their time back to focus on what matters the most.

Want us to help grow your business?

Give us a call, jump on a chat or come by our office in London. Our door is always open.