Four qualities define the support we offer - transparent, collaborative, progressive and available. In fact, our ecommerce clients typically see us as an integrated extension of their team.
With Unified, you always know what stage a project is at; if something urgent comes up, we provide support 24/7. We never recommend anything we don’t believe suits your ecommerce business in the long term.
Content population - Go-live and ongoing
Site speed monitoring
Our clients’ ecommerce websites have global reach and must be available all day, every day. That’s why we provide 24/7 support. We track and monitor sites on-site and remotely and react accordingly - whether it’s a proactive scale and contingency planning or reactive responses. We also offer security scanning, site speed monitoring, content population, ongoing maintenance, and much more.
Service Level Agreements
Many of our clients have been with us for many years thanks to both the exceptional technical support we provide and the level of personal care they receive. A watertight SLA guarantees all, so sit back and watch your team get their time back to focus on what matters the most.