Our client's standalone and integrated B2B sites run the gamut from straightforward log-in sites with credit accounts ... to highly complex websites with custom account portals and bespoke integrations.
All the B2B work has at least two things in common - transforming the customer experience to help retain and attract new customers ... and improving and often simplfifying the back-end processes and maintenance.
Process and journey mapping
B2B delivery starts with a solid understanding of where you are, and where you would like to be.
Oftentimes, clients wish to elevate their B2B offering to allow their customers to self-serve via the website - but in order to do that, that needs a beautiful UI and UX, integrated systems and processes and putting the website front-and-centre to the customer.
Whether it's web design, user journey mapping, systems integration (we have integrated with hundreds of B2B systems such as SAP, Oracle, NetSuite, Microsoft Dynamics AX NAV CRM, Sage, and many more), harmonisation of process, enablement of customer service - you name it, we've likely done it for our B2B customers.